IT Availability and Performance Monitoring Maturity Model

I wrote my first maturity model (for IT Operations Management) with Donna Scott ( ) in July 1999 while at Gartner. (it’s buried deep in the Gartner archives). Since then I have built more models, for Business Service Management, IT automation, end-user productivity and availability and performance monitoring.  A white paper version of the availability and performance model I wrote at BMC can still be found at the following location;

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