why service desk integration is no longer an option

Monitoring tool and service desk integration has been available for decades, however it’s not a consistent and produces mixed results. Done right the benefits are significant and include:

  • Reduced business downtime
  • Increased IT service quality and end user experience
  • Optimized service desk and IT operations resources
  • Improved fault-to-resolution reporting

I wrote a blog for the BMC community site that discusses the value prop and why IT organizations are starting to invest more time, effort and expense to make this work.

why service desk is no longer an option

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